Communication Essence

COMMUNICATION HABITS THAT MUST BE BROKEN (Part 2)

3. MIND YOUR MANNERS IN ALL COMMUNICATION
When making a request of anyone, whether it be your child, your boss, your employee, or a customer service representative, communicate your request politely. The word please can make all the difference in the attitude of the response.
If you are making a demand of someone, you can do it as either a tyrant or a leader.

A tyrant says, Do this now!

A leader says, Will you please make sure you get this done right away? I need the (result) by (a certain time).Or they can be expressed by a written thank you note or a public recognition. Showing gratitude is not only good manners, but it makes people WANT to do things for you.

A tyrant says, Get me a report! 

A leader says, Will you please bring the report to me? 
Right along with that, make sure that you always express gratitude. Gratitude can be expressed by a simple thank you or I really appreciate that.  

4. HONESTY IS THE BEST POLICY

Do not lie about anything or anyone. That’s so basic it shouldn’t be said. Some types of lies include:

exaggerations

fabrications

saying something is done when it is not

misrepresenting the truth

Just be honest and you will never have to remember what you said.

5. RETURN CALLS AND E-MAILS

No one should have to make two calls to get you to respond. You don’t have to inconvenience yourself, jut make a quick call and say, I’ve only got a minute, but I wanted to return your call. The same applies to e-mail.

These are just a few bad communication habits that should be consciously broken. There are many more, but this is enough to get you started.  Please visit, http://www.communicationessence.com

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