I HAVE GOT A PHONE, AND I KNOW HOW TO USE IT! (Part 2)
Consider the best posture for effective communication over the phone.“Yeah?” or “Bob Smith here.” That comes off pompous and rude.
Especially when making business calls, you want to make sure that you have minimal distractions. If that means pulling over, going into a closet, or whatever, make sure that you are able to give the other person your undivided attention. They cannot see your distractions, and will perceive poor communication skills on your part.
When making sales presentations or follow up calls, it is helpful to stand up and, when possible, talk with a headset. The energy will be translated into your voice, tone, and attitude.
Before even answering the phone, take a deep breath, clear your head, smile, and then greet the caller. Your greeting should be both pleasant and professional. Even if you know who the caller is because of caller I.D., answer as if you have no idea who is calling. Do not simply say,
Try saying instead.“Hello. This is Bob.” Or perhaps. “Interior Solutions. This is Bob Smith.” If you are not sure, ask a couple of friends for honest feedback.
Respect a person’s name completely.
Make sure that you are pronouncing it properly every time. Also, never abbreviate a name until the person has introduced themselves with that name. Samuel is never Sam. Deborah is never Debbie.
Telephone communication and etiquette are important communication skills to work on and develop. Making proper use of the phone can increase the speed with which you achieve success. For more info, visit: http://www.communicationessence.com
